fatherlarry
09-05-2005, 02:59 PM
Have you called any American company's customer service centers lately?
I was ordering something for the SSR and also looking into a 0 percent rate with a certain American credit card company, and I get people that speak very broken English. When I ask them where I'm calling, they tell me India. When I asked one gentleman his name, he responded that it was Carlos Rodriguez...I said come on now, you have an Indian accent, and I'm calling India, so I think it's highly unlikely that your name is Carlos Rodriguez. When I asked him his father's name, he responded that he can't give that info back. So, anyway, I decided to call back to speak to someone who might be truthful....this time the person with the Indian accent on the other line, claimed their name to be Jack Jones...well after talking to me for a while, he finally admitted that his name was Natel and complimented me for prounouncing his name correctly.
It's funny, these companies that your dealing with, know everything about you as soon as they pick up the phone...they want all your information, they expect you to be above board and honest. So now all our American company's that are outsourcing to India, tell their Indian employees to use American names...now is that being very truthful? Especially when your expecting to trust the company that your dealing money with. And, these poor people are being told to change their names..so they can satisfy American customers, however, you still can't understand them. I don't think anyone should be told to give up their given name. If any company in America that I worked for, told me to change my name or my Brooklyn accent, I would tell them to go scratch their "you know what", and legally there could be action taken against the company. Not only are the company's outsourcing and taking jobs away from Americans, and paying the people they outsource less money...their also telling them to lie by changing their birth names. And, what is the purpose of this? Do they think their fooling us into believing that we are calling an American customer service center and not India. Plus, if you want to document who you spoke to, you don't even have their correct name, and when you call back, they'll say "no one by that name works here"...but tell them you don't want to be recorded because of the privacy act, they say to you in bold letters, WE CANT TALK TO YOU THEN. These corporation's are not only looking for cheap labor but are asking people to lie. These are companyies that had ethics years ago and are now have lost it for greed.
I was ordering something for the SSR and also looking into a 0 percent rate with a certain American credit card company, and I get people that speak very broken English. When I ask them where I'm calling, they tell me India. When I asked one gentleman his name, he responded that it was Carlos Rodriguez...I said come on now, you have an Indian accent, and I'm calling India, so I think it's highly unlikely that your name is Carlos Rodriguez. When I asked him his father's name, he responded that he can't give that info back. So, anyway, I decided to call back to speak to someone who might be truthful....this time the person with the Indian accent on the other line, claimed their name to be Jack Jones...well after talking to me for a while, he finally admitted that his name was Natel and complimented me for prounouncing his name correctly.
It's funny, these companies that your dealing with, know everything about you as soon as they pick up the phone...they want all your information, they expect you to be above board and honest. So now all our American company's that are outsourcing to India, tell their Indian employees to use American names...now is that being very truthful? Especially when your expecting to trust the company that your dealing money with. And, these poor people are being told to change their names..so they can satisfy American customers, however, you still can't understand them. I don't think anyone should be told to give up their given name. If any company in America that I worked for, told me to change my name or my Brooklyn accent, I would tell them to go scratch their "you know what", and legally there could be action taken against the company. Not only are the company's outsourcing and taking jobs away from Americans, and paying the people they outsource less money...their also telling them to lie by changing their birth names. And, what is the purpose of this? Do they think their fooling us into believing that we are calling an American customer service center and not India. Plus, if you want to document who you spoke to, you don't even have their correct name, and when you call back, they'll say "no one by that name works here"...but tell them you don't want to be recorded because of the privacy act, they say to you in bold letters, WE CANT TALK TO YOU THEN. These corporation's are not only looking for cheap labor but are asking people to lie. These are companyies that had ethics years ago and are now have lost it for greed.